The Roboto Condensed Font Was Not Found Scam

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What is “The ‘Roboto Condensed’ font was not found”?

Similar to The ArialText Font Was Not Found and The HoeflerText Font Wasn’t Found, “The ‘Roboto Condensed’ font was not found” is a fake pop-up error displayed by a malicious website. Research results show that users visit this website inadvertently – they are redirected by potentially unwanted programs (PUPs) that infiltrate the system without a permission. It is also worth mentioning that aside from causing redirects, PUPs also deliver intrusive online advertisements and continually track user’s Internet browsing activity by gathering various information.

This error states that the system is missing a font called “Roboto Condensed” and, for this reason, a website cannot be opened. In order to fix the issue users must supposedly download the said font. However, instead of installing the malware, error infiltrates the system with a number of cryptocurrency-mining trojans, as well as Nymaim and Ursnif viruses. The truth is that “The ‘Roboto Condensed’ font was not found” error is a complete scam and, therefore, it should be ignored. Cyber criminals simply attempt to generate revenue by spreading malware. It is worth mentioning that distributing malware is rather unusual behavior for fake errors. Most of them falsely claim that the system is infected or damaged, and encourage victims to contact certain technical supports. Cyber criminals then ask a fee in exchange for guidance. Potentially unwanted programs often deliver pop-up, coupon, banner, and other similar advertisements. Most of PUPs use “virtual layer” – a tool that enables placement of third party graphical content. Hence, displayed advertisements often overlay visited websites’ content, what significantly decreases Internet browsing experience. If that wasn’t enough, ads may display redirect to malicious websites or even activate scripts that download and install malware. Hence, even an accidental click might result in a high-risk adware or malware infection. Research results that a huge variety of PUPs gather information that might be personally identifiable. PUPs’ developers share collected data (IP addresses, websites visited, pages viewed, search queries, mouse/keyboard activity, etc.) with third parties. For this reason, there’s a chance that personal details will be misused with the intention of generating revenue. Presence of data-tracking applications might eventually lead to serious privacy issues or even identity theft.

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Reimage is a tool to detect malware on your computer. You will need to purchase full version to remove infections. How did potentially unwanted programs install on my computer? There are dozens of malicious websites that display fake errors similar to “The ‘Roboto Condensed’ font was not found”. Google Chrome Warning Alert, Ransomware Detected, and Suspicious Incoming Network Connections are only few examples from a long list. Every single one claims that the system is infected, missing files, or damaged in other similar ways. However, these errors are meant only to spread malware or lure money out of unsuspecting victims. Potentially unwanted programs are also designed only to generate revenue for the developers. By offering useful features, PUPs create the impression of legitimacy. In reality, however, these programs give absolutely no significant value for regular users. Potentially unwanted programs do nothing but cause unwanted redirects (thereby promoting various websites), deliver intrusive advertisements (via “Pay Per Click” advertising model), and record various data (which is later sold for third parties). It is also noteworthy that most of promoted websites are fake Internet search engines. These sites often contain dozens of intrusive advertisements. Moreover, they also promote suspicious websites by generating search results that are irrelevant to the user. Fake search results may lead to malicious websites. For this reason, fake Internet search engines pose direct threat to user’s Internet browsing safety.

How to avoid installation of potentially unwanted applications?

Most of PUPs are distributed using a deceptive marketing method called “bundling” – an undercover installation of third party programs along with the regular ones. Developers are aware that users often recklessly skip most of download/installation steps. For this reason, developers intentionally hide bundled programs within “Custom”, or either “Advanced” settings. As mentioned above, cyber criminals also spread potentially unwanted programs via intrusive advertisements. By carelessly skipping download/installation procedures’ steps and clicking on various advertisements users not only expose the system to risk of various infections, but also put their very own privacy into threat.

“The ‘Roboto Condensed’ font was not found” error message:

Installation of potentially unwanted programs can be prevented by taking two simple steps: 1) carefully analyzing each download/installation step (especially “Custom/Advanced” settings) and declining all offers to download/install additional software, and; 2) never clicking on any kind of advertisements. Cyber criminals are taking things seriously – they put a lot of effort into making intrusive advertisements look legitimate. Therefore, it is quite hard to tell if displayed advertisements can or cannot be trusted. For this reason, risk should not be taken. The key to computer safety is caution.

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Text presented within “The ‘Roboto Condensed’ font was not found” pop-up error:

The web page you are trying to load is displayed incorrectly, as it uses the “Roboto Condensed” font. To fix the error and display the next, you have to update the “Chrome/Mozilla Font Pack”

Manufacturer: Google INc. All Rights Reserved./Mozilla Corporation.
Current version: Chrome Font Pack 54.0.2785.89/Mozilla Font Pack 53.0.2785.89
Latest version: Chrome Font Pack 60.0.3112.90/Mozilla Font Pack 60.3112.90

Second “The ‘Roboto Condensed’ font was not found” pop-up:

“The ‘Roboto Condensed’ font was not found” virus removal:

Step 1

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer starting process press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, then select Safe Mode with Networking from the list.

Video showing how to start Windows 7 in “Safe Mode with Networking”:

Windows 8 users: Go to the Windows 8 Start Screen, type Advanced, in the search results select Settings. Click on Advanced Startup options, in the opened “General PC Settings” window select Advanced Startup. Click on the “Restart now” button. Your computer will now restart into “Advanced Startup options menu”. Click on the “Troubleshoot” button, then click on “Advanced options” button. In the advanced option screen click on “Startup settings”. Click on the “Restart” button. Your PC will restart into the Startup Settings screen. Press “5″ to boot in Safe Mode with Networking Prompt.

Video showing how to start Windows 8 in “Safe Mode with Networking”:

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click “Restart” while holding “Shift” button on your keyboard. In the “choose an option” window click on the “Troubleshoot”, next select “Advanced options”. In the advanced options menu select “Startup Settings” and click on the “Restart” button. In the following window you should click the “F5″ button on your keyboard. This will restart your operating system in safe mode with networking.

Video showing how to start Windows 10 in “Safe Mode with Networking”:

Step 2

Log in to the account infected with the “The ‘Roboto Condensed’ font was not found” virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all entries detected.


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If you cannot start your computer in Safe Mode with Networking, try performing a System Restore.

Video showing how to remove viruses using “Safe Mode with Command Prompt” and “System Restore”:

1. During your computer starting process, press the F8 key on your keyboard multiple times until the Windows Advanced Options menu appears, and then select Safe Mode with Command Prompt from the list and press ENTER.

2. When Command Prompt Mode loads, enter the following line: cd restore and press ENTER.

3. Next, type this line: rstrui.exe and press ENTER.

4. In the opened window, click “Next”.

5. Select one of the available Restore Points and click “Next” (this will restore your computer system to an earlier time and date, prior to the “The ‘Roboto Condensed’ font was not found” virus infiltrating your PC).

6. In the opened window, click “Yes”.

7. After restoring your computer to a previous date, download and scan your PC with recommended malware removal software to eliminate any remnants of the “The ‘Roboto Condensed’ font was not found” virus.

If you cannot start your computer in Safe Mode with Networking (or with Command Prompt), boot your computer using a rescue disk. Some viruses disable Safe Mode making it’s removal complicated. For this step, you require access to another computer. After removing “The ‘Roboto Condensed’ font was not found” virus from your PC, restart your computer and scan it with legitimate anti-spyware software to remove any possible remnants of this security infection.

Other tools known to remove this scam:

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